You may return most new, unopened items within 14 days of delivery for a refund less shipping charge. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), in such a case, you will receive a full refund.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Special ordered items do incur restocking fees of 20% of items cost, which will be deducted from the amount to be refunded to you (in addition to the $5 return fee for all returns).
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. if the shipping charge is fixed, then that's only for shipping within the United States. Additional charge will be calculated separately depending upon the final destination/country, then a shipping difference must be paid prior to the order to be processed.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.